October 14, 2010

Think Thin Thursday

Go HERE to find out how it all started

How is it that Thursday comes around so quickly each week? The week seems to trudge along slowly at first and then BLAM! I'm listening to Roula and Ryan's Roses at 7am. Does anyone else listen to that? Any Houston people out there? It's 100% a guilty pleasure, and I feel like a big jackass for even supporting the segment, but my god people are stupid.

Anyway...in Thin news, I broke up with my gym yesterday. Basically it boiled down to the fact that they arbitrarily started billing my member fees to another CC number - one that I didn't own - and the charge was declined. They called me asking for the "late payment" which was actually just my September payment, which I happily made. I asked about the billing change and they said they didn't know how it happened, but that I must have requested it. Even though I clearly did not ask for the change to be made, I was willing to let that slide, considering I like the gym.

Then they bitch-slapped me with over $40 in "processing fees." I was all, "oh heeeeell NO!" I tried being polite to the girl on the phone - I am pretty sure she didn't have anything against me personally - but when she said they couldn't remove the fees, I got all Bunquisha on her ass. You guys, I am not cheap. $40 isn't going to break my bank, but really, by this point it was more about principle for me.

"So you're telling me that because of a change I didn't authorize, I am being penalized an additional $40?"

"Yes ma'am. I do apologize, but we can't remove the charge."

"I need to talk to someone in member services about canceling my membership."

"Oh no, ma'am! We at (name withheld*) gym really do care about your fitness. Is there anything we can do to keep you as a member?"

"Were you even on the phone 20 seconds ago? You can remove the fees."

"I'm sorry ma'am, but we can't do that."

"Then I need to talk to someone about canceling."

"Well we are definitely concerned with your fitness - is there any other reason you'd be quitting the gym? Service issues?"

"Other than THIS ONE?"


"Look, I just want to talk to someone about quitting. If you can't do that, I need someone else. I know you're allegedly concerned with my fitness, but clearly it doesn't mean more than $40 to you, does it?"

"Ma'am, that's a processing fee we can't remove."

"Right - you've said that like 3 times now. You also just said you were really concerned with my personal fitness level, so what is it? $40 or my fitness?"

"Let me connect you with someone in member cancellations..."

"So the $40 then. Thought so."

Guess I'll be running outside from now on...


*Not really sure why I am withholding the name of the gym, but I guess I feel like I reached my bitch threshold for the day. Whatevs.


Chandra Lynn said...

You could run with meeeeee :) and again, I use the term "run" very loosely. Haha

And although I've seen the new cut up-close-and-personal a few times, I'll reiterate in your blog comments to make it official - LOVES IT!!

bananas. said...

oh hell no! those damn processing fees get you every time.

sorry about your break up but if it makes you feel any better, running outside is way more fun. promise :)

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